Author Archives: Service Captains

About Service Captains

Patience is a Certified International Customer Service Professional(CICSP) with the IAPM. She holds a Bachelor of Business Studies and Computer Science(BBSCT) degree, a Certificate and Award in Customer Service from The City and Guilds of the London Institute among other qualifications. She is currently studying for a Theology degree. Over and above being an Evangelist, she is a Trainer and Speaker on Service Quality, Personal Branding, Presentation Skills, Servant Leadership, Grooming and Etiquette. With 15 years experience in the Banking Sector, much of it spent handling a Service Quality portfolio, Patience says "I have been called to serve. I am here to turn ordinary people into servant leaders who will unleash their greatness through Service Excellence. I aspire to inspire you to serve God and mankind. The world needs more people who would like to dedicate their lives to promoting kindness, love, gentleness, goodness etc and the best place to start is with you and me, here. I am a Service Captain, Be a Service Captain!"

Rise To Greatness Through Service

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Thou Shall Not Murder Service. Let Service Live!

A Team that Celebrates Together, Serves Together “Hip Hip Hooray!” These are words often shouted with a merry heart. I am yet to meet a person who does not find joy in celebrating an achievement. Many a time, the achievements … Continue reading

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Is Your Service Honourable?

  Is Your Service Honourable? “Talent is too much idolized, and station too much coveted. There are too many who will do nothing unless they are recognized as leaders; too many who must receive praise, or they have no interest … Continue reading

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Africa Serves! Experience African Hospitality

Africa celebrates African Day on 25 May, an emblem of African Unity. It seems anomalous to celebrate when  most media reports about Africa are on  poverty, HIV, corruption, war, conflict or Zimbabwe’s record breaking 100 million % inflation rate. While these exist in … Continue reading

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Who Leaked The Poll Results? Your Customers!

When poll results leak, it is prudent to be curious concerning who leaked the results? Any person who has taken to the polls to vote for the leader of their choice, would naturally be interested in the results regardless of … Continue reading

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AFCON’s 5 Lessons on Customer Service

The curtain came down on AFCON 2013 as the Super Eagles of Nigeria scooped the prestigious cup. I can make this statement safely- People love football. A 90 000 seater stadium was full to capacity. I visited my young brother … Continue reading

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Talentism-Have You Caught The Wave?

I had the priviledge of being the Mistress of Ceremony (MC) at the Government, Local Authorities and Business Customer Service Conference which was hosted by the Contact Centre Association of Zimbabwe. Among the presenters from South Africa, Portugal and Zimbabwe; … Continue reading

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Looking for True Happiness? Service Works!

  True Happiness Is In Service Have you ever wondered why you feel so happy after assisting someone to solve their problem or when you help an old lady by carrying her heavy luggage? How does it make you feel … Continue reading

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HIFA – What Artifact Is Your Service?

Music, poetry, theatre, pottery, beadwork, sculpture, painting, you name it , characterises the ever colourful Harare International Festival of the Arts (HIFA) extravaganza. I decided to treat my eyes to this spectacular event and experience what the Zimbabwean and International … Continue reading

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Go Beyond Satisfying Customers, Create Raving Fans!

Customer satisfaction is an integral part of service delivery. The ultimate goal of providing a service is to satisfy the recipient of the service. One man put it this way “The best way to look at service is through the … Continue reading

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