Category Archives: Service in the workplace/Customer Service

Thou Shall Not Murder Service. Let Service Live!

A Team that Celebrates Together, Serves Together “Hip Hip Hooray!” These are words often shouted with a merry heart. I am yet to meet a person who does not find joy in celebrating an achievement. Many a time, the achievements … Continue reading

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Who Leaked The Poll Results? Your Customers!

When poll results leak, it is prudent to be curious concerning who leaked the results? Any person who has taken to the polls to vote for the leader of their choice, would naturally be interested in the results regardless of … Continue reading

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AFCON’s 5 Lessons on Customer Service

The curtain came down on AFCON 2013 as the Super Eagles of Nigeria scooped the prestigious cup. I can make this statement safely- People love football. A 90 000 seater stadium was full to capacity. I visited my young brother … Continue reading

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Talentism-Have You Caught The Wave?

I had the priviledge of being the Mistress of Ceremony (MC) at the Government, Local Authorities and Business Customer Service Conference which was hosted by the Contact Centre Association of Zimbabwe. Among the presenters from South Africa, Portugal and Zimbabwe; … Continue reading

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Looking for True Happiness? Service Works!

  True Happiness Is In Service Have you ever wondered why you feel so happy after assisting someone to solve their problem or when you help an old lady by carrying her heavy luggage? How does it make you feel … Continue reading

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HIFA – What Artifact Is Your Service?

Music, poetry, theatre, pottery, beadwork, sculpture, painting, you name it , characterises the ever colourful Harare International Festival of the Arts (HIFA) extravaganza. I decided to treat my eyes to this spectacular event and experience what the Zimbabwean and International … Continue reading

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Go Beyond Satisfying Customers, Create Raving Fans!

Customer satisfaction is an integral part of service delivery. The ultimate goal of providing a service is to satisfy the recipient of the service. One man put it this way “The best way to look at service is through the … Continue reading

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True Leadership Is Servanthood

True Leadership is Servanthood. Leadership and servanthood seem like direct opposites. Leadership paints a picture of one who leads the team and calls the shots, while the servant is there to execute whatever the leader wants done. Surprisingly true leadership … Continue reading

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Christ is King of Kings, Customer is King, Who Are You?

The old adage goes “The Customer is King”, meaning that we are to treat our customer(s) as king(s). Every king has servants, so if the customer is king, the service provider becomes the servant. Many a time we would like … Continue reading

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2012 Is a Great Year, Believe It or Not.

Welcome to Called Serve. I am glad to be in 2012 walking with God. I hope you are too. 12 is good number; Jesus had twelve disciples. There are twelve tribes of Israel and also interestingly 12 points on the clock. The … Continue reading

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