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Go Beyond Satisfying Customers, Create Raving Fans!
Customer satisfaction is an integral part of service delivery. The ultimate goal of providing a service is to satisfy the recipient of the service. One man put it this way “The best way to look at service is through the … Continue reading
Posted in Service in the workplace/Customer Service
Tagged advocate, customer, customer expectation, customer experience, customer service, customer service experience, dissatisfied customer, extra mile, loyal customers, loyalist, raving fan, satisfied customer, service excellence, service provider, wow
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