Your Host-Patience Phiri Gukushu-Service Evangelist
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Tag Archives: loyalist
AFCON’s 5 Lessons on Customer Service
The curtain came down on AFCON 2013 as the Super Eagles of Nigeria scooped the prestigious cup. I can make this statement safely- People love football. A 90 000 seater stadium was full to capacity. I visited my young brother … Continue reading
Posted in Service in the Church and Community, Service in the Home/Family, Service in the workplace/Customer Service, Uncategorized
Tagged advocates, Afcon, afcon 2013, afcon cup, brand advocates, customer service, customer service lessons, football, gaming, Ivory coast, loyal customers, loyalist, Nigeria, platinum rule, Quarter finals, raving fans, soccer, sports, Sunday Mba, Super Eagles, team work
6 Comments
Go Beyond Satisfying Customers, Create Raving Fans!
Customer satisfaction is an integral part of service delivery. The ultimate goal of providing a service is to satisfy the recipient of the service. One man put it this way “The best way to look at service is through the … Continue reading
Posted in Service in the workplace/Customer Service
Tagged advocate, customer, customer expectation, customer experience, customer service, customer service experience, dissatisfied customer, extra mile, loyal customers, loyalist, raving fan, satisfied customer, service excellence, service provider, wow
2 Comments
